National Retail Chain: Modernizing Omnichannel on Microsoft Dynamics 365
Client Transformation: Lumina Retail Partners • Chicago, IL
Audited KPI: Zero Stockouts & 35% Throughput Gain
THE IMPERATIVE
The Business Challenge & Operational Bottleneck
Struggling with disconnected legacy AS400 retail software, Lumina suffered frequent online overselling, slow store replenishments, and high cart abandonment during peak holiday flash sales.
STRATEGIC DELIVERY
The ERP Consulting Architectural Approach & Execution
Deployed Microsoft Dynamics 365 Commerce and Supply Chain Management across 240 physical stores and three eCommerce distribution hubs, establishing real-time inventory visibility via Azure.
AUDITED RETURNS
Measurable Business Impact & ROI
Zero Stockouts & 35% Throughput Gain
Completely eliminated holiday stockouts, boosted online fulfillment speed by 35%, and enabled seamless Buy Online, Pick Up in Store (BOPIS) across all locations.
"Our store managers and eCommerce team now see the exact same inventory in real time. ERP Consulting transformed our customer experience in under 8 months."
Sarah Chen
Chief Technology Officer, Lumina Retail